CITIZEN'S CHARTER

Chennai Metropolitan Development Authority (CMDA) hereby makes known its commitment indelivering services to the Citizens of Chennai Metropolitan Area (CMA) throughthis charter.

Encouraging public consultation in the process of formulating the Master Plan and Detailed Development Plans for urban planning and development of Chennai Metropolitan Area.
Introduction of transparency and openness in all its dealings.
Making available the eligible information on rules and norms followed by it.
Prescribing the achieving fixed time limit for its services to the citizens of Chennai, on the basis of fullycomplete requests.
Providing easy access to eligible information to the Citizens of Chennai Metropolitan Area, and others.
Decentralizing powers of Chennai Metropolitan Development Authority for speeding up the decision-making process.
Giving accent on peoplefriendly administration.

CMDA CONSTITUTION, ROLE AND RESPONSIBILITIES

CMDA is a (Town)Planning Authority constituted under the Tamil Nadu Town and Country Planning Act 1971.

It is headed presently by the Hon’ble Minister for Information and Publicity as its Chairman.

It preparesDevelopment Plan viz. Master Plan / Detailed Development Plans for spatial development of Chennai Metropolitan Area, with a public consultation process.

It identifies,formulates and implements projects including those envisaged in the plans. It also regulates developmental activity in accordance with the rules.

It co-ordinates and monitors projects executed through Government Agencies, Non-Governmental Organizations and Community based Organizations.

OUR MISSION

Improving environmental qualityas well as quality of life in CMA through the planning process and implementation of plans and urban development projects.

OUR AIMS

Plan for the future
Implement plans and projects to achieve the desired pattern of urban development.
Co-ordination with various Agencies in implementing the designated projects.
Control and regulate the developments and thus promote better living conditions.
Innovative design of Projects to upgrade the living conditions.
Transparency in our operation.
Care and courtesy towards Citizens.

OUR OBJECTIVES

To provide and maintain an effective system of Counseling and Consultancy service for the benefit of Citizens of Metro Chennai.
To answer all queries and questions raised by Public and Associations to all eligible aspects of Plans and Projects both orally and in writing.
To approve proposals received in complete shape within a stipulated time (See the time frame chart)
To ask for information and details from applicant regarding missing details and documents so far furnished in one stroke, to process the applications.
To provide a system of enforcement to monitor the developments to be in compliance with the rules.
To caution the Public about the likely dangers and damages in transacting business involving unauthorized developments.
To publish copies of relevant circulars and instructions on norms & procedures regarding issue of Planning Permissions thus making our operations transparent to the public.
To respond to all grievance and compliant petitions and reply to them.
To encourage the members of public to express their views freely on the difficulties faced by them in getting their works done in office which could enable us to effect suitable changes in our system.

OUR EXPECTATIONS

CMDA expects the applicants to provide

all information as required in the Checklist and Form A or B in full, while applying for Planning Permission.

further information as called for in full without any omissions and to avoid piecemeal information within the stipulated time.
security deposit as and when called for to ensure compliance of DC Rules.
a display board at site giving all information about the development as specified in the Planning Permission accorded.
information to local body as well as CMDA regarding any unauthorized development to take penal action.
The applicant should also adhere to the approved plan when executing the development.

CMDA also expects the public to participate constructively in the consultative process.

OUR TIME FRAME

We shall strive to dispose off the applications and to furnish replies in a stipulated time frame.

From the date of admission of planning permission application in the SBC counter or in the case of an application forwarded by Local Body from the date of remittance of scrutinyfee, the following will be the time limits.

I	Return for remedying the defects	21 working days
II	From the date of receipt of applications in complete shape, the time limit for communicating the firm decision are as follows:
	Ordinary Buildings *	45 working days
	Special Buildings	45 working days
	Industrial & Institutional Buildings	45 working days
	Layout	45 working days
	Multi-storeyed Buildings – to make recommendation to Government.	75 working days
	Reply for compliant / grievance petitions	30 working days
	Clarification and land use zoning and information on DCR parameters	10 working days
	Issuance of No Due Certificate and NOC	10 working days
	Handing over the site / Housing units	30 working days
	Execution of Sale Deed	20 working days
	Issue of Allotment orders	30 working days
	Details about arrears, etc. pertaining to cost recovery schedule	10 working days

* Powers have been delegated to all local bodies in CMA to process and dispose all PP Applications on ordinary buildings vide proc. No. RT/6398/09 dated 23-06-2009.